{"id":19366132,"date":"2024-05-30T04:41:49","date_gmt":"2024-05-30T02:41:49","guid":{"rendered":"https:\/\/www.dolomitivillage.it\/faqs\/"},"modified":"2024-05-30T07:17:19","modified_gmt":"2024-05-30T05:17:19","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.dolomitivillage.it\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Secondary header&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/www.dolomitivillage.it\/wp-content\/uploads\/2022\/10\/chalet-vacance-village-mountain-italy-2.jpg&#8221; background_position=&#8221;bottom_center&#8221; height=&#8221;70vh&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Section&#8221; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f9f9f9&#8243; custom_padding=&#8221;||4px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;Row&#8221; _builder_version=&#8221;4.19.2&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; admin_label=&#8221;Column&#8221; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;||||||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;65px&#8221; text_orientation=&#8221;center&#8221; header_font_size_tablet=&#8221;65px&#8221; header_font_size_phone=&#8221;50px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>FAQ<\/h1>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/www.dolomitivillage.it\/wp-content\/uploads\/2022\/09\/dolomiti-mappa-pin.png&#8221; title_text=&#8221;Dolomites Map Pin&#8221; disabled_on=&#8221;on|on|off&#8221; admin_label=&#8221;Image&#8221; _builder_version=&#8221;4.19.2&#8243; _module_preset=&#8221;default&#8221; positioning=&#8221;absolute&#8221; vertical_offset=&#8221;-55px&#8221; horizontal_offset=&#8221;-381px&#8221; width=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][dipi_faq show_all=&#8221;on&#8221; faq_order_by=&#8221;date&#8221; icon_closed=&#8221;&#x33;||divi||400&#8243; icon_open=&#8221;&#x32;||divi||400&#8243; icon_open_color=&#8221;#C6B2A5&#8243; icon_closed_color=&#8221;#0C4754&#8243; icon_open_bg_color=&#8221;RGBA(255,255,255,0)&#8221; icon_closed_bg_color=&#8221;RGBA(255,255,255,0)&#8221; icon_open_font_size=&#8221;20px&#8221; icon_closed_font_size=&#8221;20px&#8221; module_id=&#8221;cws-pixel-faq-wrapper&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; entry_margin_closed=&#8221;||10px||false|false&#8221; border_width_bottom_entries_closed=&#8221;1px&#8221; border_color_bottom_entries_closed=&#8221;#CCCCCC&#8221; border_width_bottom_entries_open=&#8221;1px&#8221; border_color_bottom_entries_open=&#8221;#CCCCCC&#8221; sticky_enabled=&#8221;0&#8243;][\/dipi_faq][\/et_pb_column][\/et_pb_row][et_pb_row make_equal=&#8221;on&#8221; admin_label=&#8221;Row&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; max_width=&#8221;1300px&#8221; custom_margin=&#8221;14px|auto|34px|auto||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f4f4f4&#8243; custom_padding=&#8221;||||true|true&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>FAQ<div id=\"cws-pixel-faq-wrapper\" class=\"et_pb_with_border et_pb_module dipi_faq dipi_faq_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"dipi-faq-wrapper dipi-faq-toggles loading \" style=\"display: none;\" data-config=\"{&quot;layout&quot;:&quot;toggles&quot;}\">\n\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"@id\":false,\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What types of chalets are available for booking?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>All our chalets are of the same size and features, spread over two floors, and can accommodate from two to six people.<\\\/p>\\n<p>On the ground floor, there is the living area with a fully equipped kitchen, living room, and a bathroom with a shower and double whirlpool bathtub.<\\\/p>\\n<p>On the first floor, there is the sleeping area with a master bedroom, a sitting room with a sofa bed, and a mezzanine with two single beds.<\\\/p>\\n<p>In the chalet&#8217;s kitchen, in addition to tableware, there are a refrigerator with a freezer compartment, a coffee moka pot, a kettle, a microwave oven, sponges and dishcloths, dish soap, and bags for waste sorting.<\\\/p>\\n<p>There is no pod coffee machine, dishwasher, or condiments\\\/food supplies.<\\\/p>\\n<p>All chalets have an outdoor porch and a grill, and we provide firewood for the grill.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"How can I check availability and book a chalet?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can check the availability of our accommodations directly on our official website in the &#8220;free quote&#8221; section, and book according to your chosen option.<\\\/p>\\n<p>To check the availability of a single overnight stay and high season periods, please contact us via email at info@dolomitivillage.it or by phone at +39 391 4662408.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What are the cancellation and refund policies?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you cancel a reservation with less than 14 days notice (medium or low season reference period), you will be subject to a penalty equal to 50% of the reservation.<\\\/p>\\n<p>If you cancel a reservation with less than 30 days notice (high season reference period), you will be subject to a penalty equal to 50% of the reservation.<\\\/p>\\n<p>If you cancel a reservation with less than 24 hours notice (meaning from 00.00 on the day of arrival) or in case of no-show, you will be subject to a penalty equal to the entire amount of the reservation.<br \\\/>\\nIn case of cancellation within the terms and the guest requests a refund of the deposit paid, a sum equal to 10% of the deposit paid will be retained.<\\\/p>\\n<p>We authorize the charging of any penalties, prepaid amounts, or the total booking amount to the credit card provided as a guarantee by the indicated deadline.<\\\/p>\\n<p>By choosing the Be Safe rate, you can book worry-free, thanks to the insurance coverage for cancellation and health included in the cost of your stay.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Are pets allowed in the chalets?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Pets are allowed in the village with an additional fee of \\u20ac20 per night per animal.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What services are included in the stay?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The cost of the stay includes bed and bath linens, access to the four outdoor saunas located within the village, final cleaning of the accommodation, and Wi-Fi connection.<\\\/p>\\n<p>Daily cleaning of the accommodation is not included, but it can be requested for an additional fee.<\\\/p>\\n<p>Within the village, there are the Borgo Nomplan restaurant and the Calluna SPA wellness center, both of which are available by reservation for an additional fee.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"How can I reach your establishment?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Our village is located between Comeglians and Ravascletto, in Carnia (UD).<\\\/p>\\n<p>The nearest airport is Trieste Airport \\u2013 Ronchi dei Legionari.<\\\/p>\\n<p>The nearest train station is Carnia Station.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Are there attractions or activities near the chalets?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>3 km from the village, in Ravascletto, there are the ski lifts to Monte Zoncolan, which are open during both the winter and summer seasons.<\\\/p>\\n<p>To view activities available in our area and to book personalized experiences, we recommend visiting the &#8220;EXPERIENCES&#8221; section on our website.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What are the rules of the establishment?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul>\\n<li>Check-in is from 3:00 PM to 6:00 PM, while check-out is by 10:00 AM.\\n<p>It is possible to arrange a late check-out by 6:00 PM (subject to availability) for an additional fee of \\u20ac50.00.<\\\/li>\\n<li>Please respect the quiet hours from 10:30 PM to 8:00 AM to avoid disturbing others.<\\\/li>\\n<li>Smoking is prohibited inside the accommodations and facilities of the village.<\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"Is parking available for guests?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The parking available for guests is open and free, and is located at the entrance of the Village (parking near your accommodation is not allowed).<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"How can I contact the reception during my stay?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can contact the reception during your stay at the numbers +39 3914662408 or +39 0433 096739.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Is your establishment partnered with the TUReSTA voucher in Fvg?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>It is possible to use the TUReSTA voucher in Fvg at our establishment for a minimum stay of 3 nights. You can contact us via email to receive the form to fill out, and during the booking process on our website, you will need to select the standard rate.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Is it possible to request a camping cot and a high chair?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>It is possible to request a camping cot and\\\/or high chair free of charge upon prior notice and subject to availability.<\\\/p>\\n\"}}]}<\/script><div class=\"dipi-faq-entry\" data-entry-number=\"0\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x32;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x33;<\/i><span>What types of chalets are available for booking?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>All our chalets are of the same size and features, spread over two floors, and can accommodate from two to six people.<\/p>\n<p>On the ground floor, there is the living area with a fully equipped kitchen, living room, and a bathroom with a shower and double whirlpool bathtub.<\/p>\n<p>On the first floor, there is the sleeping area with a master bedroom, a sitting room with a sofa bed, and a mezzanine with two single beds.<\/p>\n<p>In the chalet&#8217;s kitchen, in addition to tableware, there are a refrigerator with a freezer compartment, a coffee moka pot, a kettle, a microwave oven, sponges and dishcloths, dish soap, and bags for waste sorting.<\/p>\n<p>There is no pod coffee machine, dishwasher, or condiments\/food supplies.<\/p>\n<p>All chalets have an outdoor porch and a grill, and we provide firewood for the grill.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"1\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x32;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x33;<\/i><span>How can I check availability and book a chalet?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>You can check the availability of our accommodations directly on our official website in the &#8220;free quote&#8221; section, and book according to your chosen option.<\/p>\n<p>To check the availability of a single overnight stay and high season periods, please contact us via email at info@dolomitivillage.it or by phone at +39 391 4662408.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"2\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x32;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x33;<\/i><span>What are the cancellation and refund policies?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>If you cancel a reservation with less than 14 days notice (medium or low season reference period), you will be subject to a penalty equal to 50% of the reservation.<\/p>\n<p>If you cancel a reservation with less than 30 days notice (high season reference period), you will be subject to a penalty equal to 50% of the reservation.<\/p>\n<p>If you cancel a reservation with less than 24 hours notice (meaning from 00.00 on the day of arrival) or in case of no-show, you will be subject to a penalty equal to the entire amount of the reservation.<br \/>\nIn case of cancellation within the terms and the guest requests a refund of the deposit paid, a sum equal to 10% of the deposit paid will be retained.<\/p>\n<p>We authorize the charging of any penalties, prepaid amounts, or the total booking amount to the credit card provided as a guarantee by the indicated deadline.<\/p>\n<p>By choosing the Be Safe rate, you can book worry-free, thanks to the insurance coverage for cancellation and health included in the cost of your stay.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"3\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x32;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x33;<\/i><span>Are pets allowed in the chalets?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Pets are allowed in the village with an additional fee of \u20ac20 per night per animal.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"4\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x32;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x33;<\/i><span>What services are included in the stay?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>The cost of the stay includes bed and bath linens, access to the four outdoor saunas located within the village, final cleaning of the accommodation, and Wi-Fi connection.<\/p>\n<p>Daily cleaning of the accommodation is not included, but it can be requested for an additional fee.<\/p>\n<p>Within the village, there are the Borgo Nomplan restaurant and the Calluna SPA wellness center, both of which are available by reservation for an additional fee.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"5\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x32;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x33;<\/i><span>How can I reach your establishment?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Our village is located between Comeglians and Ravascletto, in Carnia (UD).<\/p>\n<p>The nearest airport is Trieste Airport \u2013 Ronchi dei Legionari.<\/p>\n<p>The nearest train station is Carnia Station.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"6\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x32;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x33;<\/i><span>Are there attractions or activities near the chalets?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>3 km from the village, in Ravascletto, there are the ski lifts to Monte Zoncolan, which are open during both the winter and summer seasons.<\/p>\n<p>To view activities available in our area and to book personalized experiences, we recommend visiting the &#8220;EXPERIENCES&#8221; section on our website.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"7\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x32;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x33;<\/i><span>What are the rules of the establishment?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><ul>\n<li>Check-in is from 3:00 PM to 6:00 PM, while check-out is by 10:00 AM.\n<p>It is possible to arrange a late check-out by 6:00 PM (subject to availability) for an additional fee of \u20ac50.00.<\/li>\n<li>Please respect the quiet hours from 10:30 PM to 8:00 AM to avoid disturbing others.<\/li>\n<li>Smoking is prohibited inside the accommodations and facilities of the village.<\/li>\n<\/ul>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"8\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x32;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x33;<\/i><span>Is parking available for guests?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>The parking available for guests is open and free, and is located at the entrance of the Village (parking near your accommodation is not allowed).<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"9\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x32;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x33;<\/i><span>How can I contact the reception during my stay?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>You can contact the reception during your stay at the numbers +39 3914662408 or +39 0433 096739.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"10\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x32;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x33;<\/i><span>Is your establishment partnered with the TUReSTA voucher in Fvg?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>It is possible to use the TUReSTA voucher in Fvg at our establishment for a minimum stay of 3 nights. You can contact us via email to receive the form to fill out, and during the booking process on our website, you will need to select the standard rate.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"11\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x32;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x33;<\/i><span>Is it possible to request a camping cot and a high chair?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>It is possible to request a camping cot and\/or high chair free of charge upon prior notice and subject to availability.<\/p>\n<\/div>\n                    <\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"dipi_cpt_category":[],"class_list":["post-19366132","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.dolomitivillage.it\/en\/wp-json\/wp\/v2\/pages\/19366132","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dolomitivillage.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.dolomitivillage.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.dolomitivillage.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dolomitivillage.it\/en\/wp-json\/wp\/v2\/comments?post=19366132"}],"version-history":[{"count":2,"href":"https:\/\/www.dolomitivillage.it\/en\/wp-json\/wp\/v2\/pages\/19366132\/revisions"}],"predecessor-version":[{"id":19366134,"href":"https:\/\/www.dolomitivillage.it\/en\/wp-json\/wp\/v2\/pages\/19366132\/revisions\/19366134"}],"wp:attachment":[{"href":"https:\/\/www.dolomitivillage.it\/en\/wp-json\/wp\/v2\/media?parent=19366132"}],"wp:term":[{"taxonomy":"dipi_cpt_category","embeddable":true,"href":"https:\/\/www.dolomitivillage.it\/en\/wp-json\/wp\/v2\/dipi_cpt_category?post=19366132"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}